PLEASE NOTE: Customer satisfaction is our goal. In the event that your unworn regular priced product purchased from our website does not meet your expectations, you may return it postmarked within 30 days of the date you receive the package for credit to your original payment method.
Any returns postmarked after 30 days of your receipt date will be returned to you. If you do not accept the item to be returned to you, you will be charged a restock fee that includes 50% of the value of the item, plus shipping charges.
You may return your product(s) for a refund:
- The item has been unworn
• All items including the sunglass, case and cloth are returned
• The item is free of any damage caused by the customer
• The item is returned in its original packaging
If a damaged item is shipped to you, please notify us within 7 days from the date you receive your package. Any damage claim made after 7 days will not be accepted.
The return value is determined by the last retail price of the item. WE DO NOT ACCEPT RETURNS ON PRODUCTS THAT WERE NOT PURCHASED VIA THIS WEBSITE. Please use the most economical shipping method. It is recommended that you use a shipping service that offers both insurance and tracking to ensure a safe delivery of your package, as Ashby Grace Eyewear is not responsible for packages lost in transit. Due to security constraints, we are unable to reimburse you for an amount greater than your purchase price. Returns will only be accepted by contacting firstname.lastname@example.org prior to returning your product.
Ashby Grace Eyewear reserves the right to final approval on all returns.
We reserve the right, at our discretion, to change, modify, add, or remove portions of these Terms at any time by posting the amended Terms
By placing an order on this site you acknowledge that you have read and agree to our policy.